** Please note that due to COVID-19, we will be following the procedures set by the University of Pennsylvania when it comes to on-campus movement and residential housing restrictions. We will continue to reevaluate as the pandemic remains prevalent in our lives and will notify students and parents if any changes occur that prevent safe and timely on-campus deliveries.
Cake Delivery Policy
Cake deliveries will occur between 10 AM - 5 PM. Time frame suggestions can be made on the order form under Special Instructions, but are not guaranteed. We are an entirely student-run service and thus must work around class schedules. If an incorrect residence hall/room number/address is provided, we cannot guarantee on-time delivery. Please check with your student before submitting this information.
Employees take the cake directly to the student's room and knock on the door. If there is no answer, the cake is left outside of the room. If your student is in an off-campus apartment, please provide a preferred time for delivery and a phone number under Special Instructions so that we may coordinate with them. If no number is provided, the cake will either be left on the porch, in the apartment office, or if neither of those options are possible it will not be delivered.
Note that we do not coordinate with students in residence halls, but will text them an estimated delivery time and a notice of delivery if a phone number is provided under Special Instructions. We will also send a text to the person who placed the order so they are aware of the cake's location. Please also ensure your student will be available to receive the cake; Special Deliveries does not issue refunds for deliveries if students are on break or away from campus and unable to receive the order.